NetSupport Manager (Control & Client) 12.50.0002

In addition, a full software inventory of current installed applications is provided as well as all installed OS hot fixes. To aid further in remote support and diagnostics, a user can also remotely view and, security permitting, control applications in memory, all processes running and currently installed services.
Remote control products fundamentally rely on flexibility in their approach to finding and connecting to end user devices. NetSupport Manager is designed to work over a LAN, WAN or the internet, with support for both TCP/IP and HTTP communications (and even legacy IPX and NetBIOS support). A unique "gateway" module is provided as standard allowing systems across the internet to connect securely and communicate without the need to use a third party-hosted solution.
The new "PIN Connect" feature allows quick connectivity with users simply by sharing a matching code, while the "always available" capabilities of NetSupport Manager ensure computers can be connected to at any time of day, remotely powered on and off with "wake on LAN" and, in the case of Intel® vPro™ systems, even remotely managed at the BIOS level.
New to NetSupport Manager is a simple but flexible feature aimed at making the grouping of remote devices much easier for companies supporting multiple sites. When a user connects to a remote PC, if enabled, the location of the device will be calculated based on its external details.
This information allows NetSupport Manager to provide an approximate location of each remote device, displaying the town, state and country (with supporting flag) within the Control application. Devices are automatically grouped by country for easier management. The feature can be enabled or disabled at both the Control and Client or simply managed via Group Policy.
Within NetSupport Manager, a user can conduct a two-way chat session between any number of selected users in either text or full audio mode.
Should the Chat recipient not respond, an audible alert can be sent to each workstation. The Chat progress can be sent to late arrivals using the "Send Discussion History" feature and, of course, the contents of a Chat session can be stored for future reference. A user can also send a text-based message to one or more chosen PCs, or even broadcast to all PCs on the network - ideal for alerting your users about an impending server shutdown or similar.
NetSupport Manager features extended audio support allowing one-way talk, listen or full bi-directional audio conversations (both within and outside of a remote control session), as well as seamless streaming of the remote PC's audible application sounds. Audio support is available over all LAN/WAN and internet-based communications.
End users can also, when enabled, send help requests directly to your helpdesk when they need assistance. The help request can either be sent to all available NetSupport operators, or directed to specific operators based on user-defined accounts. Incoming requests are displayed within the NetSupport Manager Control UI.
NetSupport Manager includes a wealth of supporting features to make remote support as simple and flexible as possible. Just a few of these features include a remote clipboard, remote printer re-direction, a full scripting and scheduling suite to automate tasks, a network deployment tool, the ability to remotely launch applications, a remote command prompt, registry editor and so much more.
NetSupport Manager has been recognised for the last 20 years as delivering the most secure remote control available. The latest version continues to expand our security from activity logs, to user acknowledgement to 256bit encryption, smart card support, AD integration and much more. NetSupport Manager is the choice of military and financial institutions across the globe.
NetSupport Manager has been designed to work both standalone and as a key part within existing systems. With that in mind, NetSupport provides a command line interface, feature access using command line "switches" and support for variables to ensure no matter what your environment, NetSupport Manager can be accessed and utilised directly.
- New Client app for Android - The NetSupport Manager Mobile Client for Android enables existing Control users of NetSupport Manager v12.50 to remotely connect to Android client devices (Android 4 or later) - for enhanced real-time interaction and system support whilst on the move.
- New PowerShell feature - Launch a PowerShell window to quickly and easily execute PowerShell commands at a selected Windows Client.
- New deployment enhancements - Send a Wake-on-LAN Windows command to machines that are not turned on and quickly locate machines local to the Control.
- Enhanced file transfer and distribution speeds.
- Enhanced performance on the 'View and show' mode on Windows 8 and above.
- Enhanced Inventory process monitoring section in Windows - New information such as the process ID, number of handles and objects are now included, along with real-time statistics showing percentage increase/decrease in, for example, process memory usage.
Windows 10, 8 and 8.1 (32bit and 64bit), Windows Server 2012, Windows 7 (32bit and 64bit), 2008 (32bit, 64bit and R2), Vista (32bit and 64bit), 2003, XP (Service Pack 3 and above).

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